Refund policy

1. Return Eligibility

We accept returns under the following conditions:

Defective or Damaged Items: If your product arrives misprinted, damaged, or defective, please contact us within 15 days of receiving your order.

Incorrect Orders: If you receive the wrong item or size due to our error, notify us within 15 days for a resolution.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Please note that we do not accept returns or offer refunds for:

Buyer’s Remorse: Change of mind or personal preference.

Incorrect Size Ordered: Items ordered in the wrong size by the customer.

To minimize sizing issues, we recommend reviewing our detailed size charts and video before placing an order.

 

2. Return Process

To initiate a return:

Contact Us: Email us at support@thegreenkortex.shop with your order number and a description of the issue.

Await Instructions: Our team will review your case and provide further instructions as fast as possible.

Please do not return items without first contacting us, items sent back to us without first requesting a return will not be accepted.

 

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Please note that processing times may vary depending on your payment provider.

 

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at support@thegreenkortex.shop